Frequently Asked Questions

How do I get my purchase shipped for FREE?

All orders totaling $125, before taxes and shipping charges, will be shipped to you for free via Canada Post Regular Parcel! Applies only to Canadian and US orders.

When will my order be shipped?

All orders are shipped via Canada Post usually the same day of purchase, (Exceptions: Weekends and Holidays).  If you require a rush delivery, please contact us for alternate shipping methods.

Please note the following delivery guidelines as per Canada Post, (we are not responsible if Canada Post delivery times are exceeded, the only way to guarantee delivery date is via courier):

Canada Post Regular Parcel delivery time frame is approximately 3-9 days.

Canada Post Expedited Parcel delivery time frame is approximately 1-7 days.

All order shipments will be emailed to you with Canada Post parcel tracking information shortly after your order is packed and ready to go!

If an incorrect shipping address is provided, or a delivery is refused and returned to Trendy Baby Products, a re-shipping fee of $3.00 (plus the cost of re-shipping) will be charged.

Do I have to pay taxes on my purchase?

As of January 1, 2008, all Canadian customers will be charged GST in the amount of 5%.
Ontario customers will be charged PST in the amount of 8%. 
Nova Scotia, New Brunswick, Newfoundland and Labrador customers will be charges HST in the amount of 13%.
(No tax is applied to Gift Cards until merchandise is purchased)

Do you sell and ship to customers outside of Canada?

We are a Canadian company focused on offering unique items to Canadian families who would traditionally have to shop for most of these products cross-border.  If you would like us to make a shipment outside of Canada, please contact us directly for availability and shipping quotes.

What form of payments does Trendy Baby Products accept?

Our payment process is secure and is tested/certified daily against hackers. Your personal information is protected through out the secure PayPal payment process. 

We accept Visa, MasterCard, American Express orders over the phone; as well as Visa, Mastercard, American Express and bank account transfers all via PayPal. 

Or if you would prefer to call in your order we can be reached 7 days a week 9am-9pm EST, local to GTA 905-864-0932 or toll free 1-888-489-4TBP.

All products are sold in Canadian dollars.

What if I need to exchange or return an item?

Our goal is 100% complete customer satisfaction.  Please feel free to contact us at anytime for assistance if you are not completely satisfied with any product. Customers are given the option of a full refund (less shipping) or a store credit under the following conditions:

• We will accept returns or exchanges within 30 days from sale of merchandise.  Includes: defective items, incorrect sizes shipped to you, or if you are not fully satisfied. All sales become final after 30 days. (Except for Hotslings purchased for a baby who has not yet been born this time frame will be adjusted accordingly)
  
  
• We are unable to accept returns/exchanges of merchandise that have been used, washed, soiled/damaged, or are not returned with all original packaging, or damaged/missing packaging.
  
  
• Customers will be responsible for any shipping charges for exchanges . Original shipping fees are non-refundable for returns or exchanges. Returns that are shipped back to Trendy Baby Produts are at the customers expense.
  If a store credit is applied to a subsequent order shipping fees may apply.
  
  
• Please contact us for return shipping information.  Return item(s) in  original package along with the following information:
  Name & Address
  Reason for return
  Invoice/Order number
  Request for refund or exchange or store credit
  
  
• Please allow us approximately 5 business days to process refunds and exchanges.
  
  Items we are not able to accept refunds or exchanges for include any/all personal hygiene merchandise such as:
  Bottles - opened or used
  Nursing Pads - opened or used
  Pacifiers - opened or used
  Teethers - opened or used
  CD's - opened or used
  Bath/Body products - opened or used
  Belly Cast Kits - opened or used
  

Hotsling NOTE: If you are unsure if the size you ordered is fitting you correctly, please contact us prior to shipping back for support and technique help.  It’s much like riding a bike, it takes a little bit of getting used to!

What if I cancel my order after it has already been paid for?

If you have placed, and paid for, an order then subsequently request to cancel it prior to shipping, a store credit note will be issued in the same dollar value as the purchase amount. The credit note voucher code will be emailed to you with instructions on how to redeem it.

Purchasing and Receiving Gift Cards

Gift cards are not taxable until the card has been redeemed, therefore these steps must be followed during the checkout to ensure you will not be charged taxes when purchasing a Gift Card.

Purchasing:
Gift Cards may be purchased either by phone or via on-line orders, and have no expiry date.

*Gift Cards will be emailed to the recipient in a beautifully laid out Gift Certificate (see Gift Card Page for example)

Redemption:
*If you have received a Gift Card valued at $125 or more, free shipping will apply to your order provided you spend your Gift Card all at one time. If you do not use the full value of your gift card and spread it out over several orders shipping charges will apply to any/all orders totaling less than $125.

*You can place your order via our web store or by calling 905-864-0932, 1-888-489-4TBP 9am-9pm EST, 7 days a week.

Out of Stock Items

Please note that occasionally when orders come through simultaneously, one of the orders may be processed, but the item has just sold out.  We will gladly give you the choice of:

1. A store credit
2. Option to re-select an item of equal value in an alternate size or colour
3. Should you wish to wait for the item(s) to re-stock we will place your pre-paid order in priority on the wait list

How will my personal information be managed?

Trendy Baby Products is committed to protecting and respecting your privacy. We do not sell or disclose any of your information to any third party without your prior approval. We may however use the information we collect to occasionally notify you about new products or special offers we think you'll enjoy. If you do not wish to receive e-mails with product information, please send an e-mail to info@trendybabyproducts.com with "Unsubscribe" as the subject line.